Configurator

SmartConnectivity Interface

Data analysis via OPC-UA

Use up to 100 data points and integrate them into your own data evaluation model. Optimize the quality of your inserts and the performance of the machines.

LiveStatus

Real time production data

The dashboards on the included app allow you to always keep track of your machines. Plan resources precisely and eliminate downtime.

AppliCare Remote

Professional advice for your applications

Do you need assistance with programming a new workpiece? Our application engineers will be happy to help you.

AppliCare Test

Feasibility check of your workpiece

If you have difficulties during the evaluation phase, a cycle study and a grinding test can help. For this purpose, our know-how and the latest generation of machines are at your disposal.

SupplyCare

Fast delivery / Easy return

You have received a spare part you do not need and want to return it today? You can conveniently return the incorrectly ordered part and receive almost the full purchase price back.

If you order a part before 3:30 pm, we make sure that it is shipped the same day.

RemoteCare

Support from 6 am – 8 pm CET

Our 1st level support is available from 6 am - 8 pm CET (Mon.-Fri.) and your concerns will be handled with priority, thus reducing your costs by shortening downtime.

SmartConnectivity Interface

Benefit from OPC-UA as a standard in international data exchange. Integrate the provided data into your existing MES system and create meaningful evaluations. This increases the availability of your systems, which has a direct effect on the development of your turnover. By monitoring the data, you can optimize the performance of your machines and improve quality with the help of the visualized data. The prerequisite for unlimited use of the service is a stable Internet connection.

Further information

Live Status

By using LiveStatus, you bring your machine data in real time to the app of the same name. You can easily link your Agathon machines with a QR code and retrieve the status. This allows you to avoid downtime and target your resources. The data on the live dashboard can also be visualized on the PC so that the shift manager always has an overview. Since the data from the machine can be displayed in LiveStatus via cloud, a stable Internet connection is required. You can use the service on all machines with AGC+5.8.1 or newer.

Further information

AppliCare Remote

This new service from our Care 360 world primarily addresses those customers who are responsible for the applications on the machines. Are you an operator of an Agathon machine? Would you like to know whether your grinding process has potential for optimization? Then you can benefit from the extensive know-how of our application engineers. With this service we assure you a prioritized treatment of your request concerning the application on an Agathon indexable insert grinding machine. We are available to you by telephone or remote access between 8:00 a.m. and 4:00 p.m. CET (Mon.-Fri.).

AppliCare Test

Do you want to check whether an investment in a new machine is cost-efficient? Do you need calculation data to calculate the profitability of a new insert? Do you need a basis for an evaluation decision? Our latest machine portfolio and the expertise of our application engineers are available at your disposal. We can prepare cycle time studies or grinding tests with a detailed report. All with your existing tools and blanks. When it comes to new tools, we can support you with the design and the process development.

RemoteCare

Our highly motivated and experienced Remote Support team (formerly known as Teleservice) accepts your requests between 6:00 and 20:00 CET (Mon.-Fri.) and provides 1st level support over a longer time span. In the best case, problems are solved directly via remote access to the machine. Otherwise, the remote support coordinates the handling of the case with the 2nd and 3rd level support. Our main concern is to provide the highest availability on your machines.

Further information

SupplyCare

Don't be annoyed if you have ordered a not needed spare part or if you need a replacement dispatch, the same day. Our experienced spare parts staff will help you find a solution. Ordered by 15:30 CET, the spare part will be shipped the same day. Provided it is on stock. Furthermore, you can return unused items and receive a credit note. We only charge a contribution towards expenses for the inspection and re-stocking of the goods.

Further information