Agathon Care 360 – Service from One Pro to Another


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Agathon Care 360 – Overview
Agathon Care 360 is our new 360-degree service for customers with machines of the current series as well as the previous generation:
  • Current series: Neo | Evo Penta | Evo Combi | Dom Plus | Leo Peri
  • Previous generations: Dom Semi | 400 Series

Agathon Care includes service modules that can be subscribed individually or in combination of modules. A total of eight service modules are planned:

  • ProCare | Inspection agreements tailored to your specific needs
  • ExtendCare | Warranty extension
  • SupplyCare | Express and return service
  • RemoteCare | Extended remote support
  • EduCare | Trainings, Workshops, Webinars
  • AppliCare | Application support
  • RepairCare | Extended repair service
  • ReviseCare | Machine overhauls

ProCare, ExtendCare and SupplyCare are being launched at EMO 2019. The other modules will follow step-by-step.


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ProCare – Inspection agreements tailored to your specific needs

ProCare for your manufacturing floor

  • As part of regularly scheduled maintenance inspection an Agathon Service Engineer performs the following
  • The condition of the machine is thoroughly inspected
  • The individual machines undergo a functionality test
  • Machine reference settings confirmed
  • Grinding of anvil / pivot to determine the current geometry of the machine
  • Alignment tools are provided free of charge as needed
  • System back-up of the machine for system rebuild. This data is stored on the Agathon server

ProCare for the PowerGrind option

  • Annual full comprehensive performance inspection
  • A follow-up is provided approximately six months after
  • The inspection is performed by an qualified Agathon service engineer
  • The full inspection includes the replacement of worn parts as specified in the maintenance kit. A-C2341600 or A-C2341700
  • The follow-up inspection included the replacement of worn parts specified in the maintenance kit. A-C2473900

ProCare is available packaged with ExtendCare.


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ExtendCare – Warranty extension
  • Complimentary spare parts in the event of malfunction. The defective part must have been installed by an Agathon Service Engineer
  • DAP delivery of spare parts according to Incoterms 2010
  • Available in cost-effective annual subscriptions

ExtendCare is available packaged with ProCare.


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SupplyCare – Express and return service
Express service

 

  • For orders that arrive by 3:30 pm – Central European time – on weekdays spare parts ship the same day. This service is included for machines within the warranty period (including those covered by extended warranty)

Return service

  • You can return unused spare/wear parts in like-new condition and in original packaging with three months of delivery
  • Credit will be issued for 90% of the purchase price
  • Refurbished parts will be also be available for a reduced price

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RemoteCare – Professional service from a distance
Remote support
  • The diagnostic technicians are available during the usual opening hours from Monday to Friday from 08h00 to 16h30 (CET)
  • With remote maintenance, we directly access the machine on request in case of malfunctions and determine its condition and functionality
  • The initial analysis is performed by an Agathon technician who helps to maintain production and takes further steps towards complete problem solving

Extended Remote support
  • Extended availability of the diagnostic service Monday to Friday from 06h00 to 20h00 (CET)
  • Reliable support in the usual quality at extended working hours
  • Remote maintenance and support available for two shifts

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ReviseCare – Machine revisions to the desired scope
ReviseCare Package I – Factory Overhaul
  • The ReviseCare Package I includes the full overhaul of your Agathon machine at the manufacturer’s factory
  • The expansion bellows are replaced, a new cable chain is installed. The last version of MMC and CNC computer, as well as a new UPS is installed
  • The machine axes B, X, Y, S1 as well as U and A, when available, are overhauled
  • The cooling device is renewed, the newest version of the separating door is installed and if necessary the hydraulic device is replaced

ReviseCare Package II – Basic On-Site Overhaul
  • The ReviseCare Package II includes a basic overhaul of your machine on site
  • The basic revision is performed by trained Agathon technicians
  • The cable chain in the grinding area and the expansion bellows are renewed
  • The UPSs (uninterruptible power supplies) are replaced
  • Latest version of MMC and CNC PCs are installed
  • Working time, travel time, travel expenses and food for the Agathon technician are included

Additional services

Up to the introduction of all Agathon Care 360 service offerings, we also offer our proven customer services for machines of the current series and previous generations. 

Customer Care
  • Customer service
Trainings
  • Mechanical training
  • Electrical training
  • Application training
Application technology
  • Professional knowledge
  • Programming assistance
  • Process support / development
  • Grinding test
Further services
  • Spare parts service

Do you have any questions? We are happy to help you.

Contact us!