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Care360 – our
services for your success

Machines that make the working day easier – and services that get you where you need to go. 

Care360 – our all-in-one package

Mouse over the individual areas and find out more about the relevant service with a single click.

Education includes tailored courses to take you further.


We empower you to carry out fault analysis, and to both detect and rectify mechanical and electrical faults.

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Quick set-up, quick conversion, quick grinding, quick troubleshooting – you’ll learn all that and plenty more in this module.

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Our pros will show you the machine features you need to look out for as well as how to operate the programs and understand the syntax.

The Application area offers you access to our expertise – completely based on your needs.

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Your hourly package for professional support from our experienced application technicians – whatever the subject, whenever you need assistance or resources.

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Our grinding lab and our application technicians are the perfect solution for grinding trials and optimisation of your products. Let’s get the most out of your work pieces.

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Process optimisation? Support for machine operators? Optimisation of your set-up times? Fresh ideas? IndividualCare is based explicitly on the questions that matter to you.

Services in the Operation area help you get the most out of your machine.

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Out with the old, in with the new. Extend the lifespan of your Agathon machine with a machine overhaul.

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Subscription-based remote maintenance for rapid diagnosis and problem-solving, with guaranteed availability between 6:00 am and 8:00 pm CET – that’s RemoteCare. 


We carry out an inspection of your Agathon machine for a fixed price at annual maintenance intervals – logging of the machine condition included.

Care360 – services by the pros, for the pros

Agathon doesn’t just bring you machines that make your working day easier – it also offers services that get you where you need to go, with no detours. In each of the three areas of Operation, Education and Application you can choose from three services which complement each other. Because our services are your success!

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Our services in the Operation area

Would you like straightforward production with minimal outage times and high availability? Don’t leave anything to chance – ensure your machines are well maintained. You won’t just be producing at the highest level; you will also be extending the lifespan of your machines. Another point that shouldn’t be underestimated: a well-overhauled machine is simply more fun to use – because it runs smoothly, it’s easier for you to carry out your work. 

Get the most out of your machine with Care360 Operation. 

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Annual maintenance at a fixed price

Are you aiming for high productivity? Would you like reliable production with predictable maintenance expenses? Then switch to ProCare. We will inspect your Agathon machine for a fixed price at yearly maintenance intervals. Our service technicians carry out the inspection and machine maintenance. The working hours, accommodation and expenses are included in the fixed price, as are wear materials. 

What else do we do?
  • We log the machine condition.
  • We measure and check the machine geometry.
  • We offer replacement parts at a special price.
  • We give you detailed action plans.
  • On request we can perform an annual back-up of the machine data and store it in the Agathon archive.
Benefits to you
  • You keep unplanned downtime low and productivity levels high.
  • Our professional maintenance frees up your resources.
  • The costs can be budgeted.
  • You avoid investment backlogs.
  • The subscription can be cancelled up to a month before expiry. 
Your extra options

Integrate our ExtendCare into your subscription: our warranty extension for worry-free operation, years after the expiry of the warranty – up to a maximum of six years from commissioning. 

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Remote maintenance with guaranteed availability

Rapid diagnosis and problem solving with remote maintenance. This service is aimed at users of machine generations in the 400 series and AGC+5. In the event of a fault an Agathon technician will access the machine remotely and determine its condition and operability. In the best case, technical problems are resolved immediately. Otherwise, we will help you resume production and initiate further steps for complete resolution of the problem. Depending on the complexity of the problem and the level of training among your employees, we offer installation of replacement parts with remote guidance. If you still need an Agathon specialist on site, we will schedule this as a priority. 

How you benefit
  • Greater availability of the diagnosis service: Monday to Friday from 6 am to 8 pm (CET).
  • Reliable support with the familiar Agathon quality for longer consultation times.
Benefits to you
  • Remote maintenance by professional Agathon diagnosis technicians.
  • Reduction of downtime and increase in machine availability.
  • Overseas customers (EST) benefit from the extended service times in particular, as the time difference no longer makes a serious impact.
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Overhaul of Agathon machines for longer lifespan

A machine overhaul makes sense, and not just from an economic point of view. You get your familiar machine back and continue working where you left off before the overhaul – but the machine feels like new. You can also retain validated processes without having to re-check them. In the Agathon workshop, our specialists dismantle the machine into its individual components and reassemble it with new mechanical components. This extends the lifespan of the machine by around five years. You determine the scope of the overhaul. Our ReviseCare packages are aimed at users of machine generations of the 400 series and ensuing generations.

What else do we do?
  • We replace the bellows and install a new cable carrier. We also renew the pneumatic and hydraulic hoses.
  • We install the latest version MMC and CNC computers and a new UPS.
  • We overhaul the machine axes C, X, Y and S, as well as the workpiece headstock, along with the A axis, if applicable.
  • We renew the cooling unit, install the latest version of the separating door and replace the hydraulic unit, if necessary.
  • We relacquer the machine.
  • The transport costs, final inspection and installation of the machine in your plant are included. 
Benefits to you
  • You receive a virtually new machine back and continue to work on it as before.
  • You lower your maintenance costs.
  • You improve machine availability.
  • The warranty period is renewed.
  • There is no need for training or new staff.
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Our services in the Education area

Training in mechanical engineering is more important than ever. The required tasks are multi-purpose and the responsibilities of machine operators, engineers and software designers are increasingly merging. Our Education programmes provide knowledge at the highest level. Solid training of your staff is a decisive market factor, particularly in times of labour shortages and digitalisation. From programming and operation to complex maintenance work: you get customised courses which will allow you to optimise processes and reduce downtime. 

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Training in fault analysis and rectification

After this course you will be able to carry out fault analysis and to recognise and rectify mechanical and electric faults. You will also be able to carry out service and maintenance work on your own. With a maximum group size of two, we can respond to your questions individually, and we would be happy to explain things in detail. You will be equipped with comprehensive training documents and get to work in the Agathon workshop on assemblies and machines. Lunch and transport to and from the hotel are included.

Here’s what you’ll learn
  • You will gain basic knowledge of the mechanical structure.

  • You will be familiar with the required maintenance work.

  • You will have an enhanced understanding of the geometry, mechanics and structure.

  • You will understand the directions of remote support technicians.

  • You will have basic knowledge of the control structure and an enhanced understanding of the controls.

  • You will be familiar with all internal and external devices.

  • You will understand the configurations and parameters of the individual components.

  • You will be able to recognise and rectify electrical and motor-related defects.

  • You will be able to back up data.

Benefits to you
  • You will be able to carry out maintenance work, diagnosis and repairs – quickly and independently.

  • You will reduce downtimes.

  • You will be able to exchange components – quickly and independently. 

Target group

Maintenance technicians with basic mechanical and/or electrical knowledge.

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Course for safe set-up and conversion

The quicker you can set up and convert, the quicker you can grind. But this comes with a downside. In this training module, you’ll learn how to operate the machine safely and find out all about the product. We will show you where faults can arise and how to fix them. Advanced machine operators will discover ways of optimising their processes and learn how to clamp and re-clamp in a number of different clamping techniques. Of course, we will also focus closely on your specific problems and requirements. 

Here’s what you’ll learn:
  • You will be able to use the machine safely.

  • You will be able to set up and convert the machine more quickly.

  • You will be able to fix faults more quickly.

Benefits to you
  • Shorter downtime for conversions.

  • Safe processing of workpieces.

  • Fewer rejects.

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Program operation training

We will show you the features you should be looking out for in your Agathon machine and how to operate programs. After this course you will understand the syntax and be able to write your own programs. Following training you will be able, depending on previous knowledge, to independently program all the geometries you require for your production. Even users with plenty of experience benefit from tips and tricks. The training can be conducted at your plant or in our workshop. However, to get the most out of the course, we recommend training at Agathon’s premises in Bellach. 

Here’s what you’ll learn
  • You will be able to read and understand programs.

  • Programmers will be able to program complex geometries independently.

How you benefit
  • No downtime in night shifts as operators can act independently.

  • Rapid, independent problem analysis.

  • You reduce cycle times and increase production times.

  • Expertise is retained within the company.

  • You will be able to solve problems efficiently, and quickly get the machine back into production mode.

Target group

Machine operators and programmers.

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Our services in the Application area

Our AppliCare package gives you access to our expertise, based on over half a century’s experience. You get support from our experts who know all the Agathon machines inside and out and can answer all your questions regarding application techniques, grinding trials, support for development or support and optimisation of processes – and much more. We will always find a way. We will arrive at a solution that will help you achieve greater value and ultimately save on costs. 

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We put our experience at your service

No matter what the issue is, we won’t let you down. Optimising grinding programs, specific application issues, absent programmers – our experienced application technicians can help with all your questions online, on the phone or by email.

How you benefit
  • Our application technicians have years of experience.

  • You will rapidly find solutions for your problems, which will increase your productivity.

  • You will be able to introduce new product ideas more quickly.

  • No travel or accommodation costs. 

Benefits to you
  • 40 hours’ support per year.

  • You can reach us Monday to Friday from 6 am to 4 pm. 

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Grinding lab for optimization of your processes

TestCare is the solution for grinding trials and the optimization of your processes. Our grinding lab includes all AGC+5 Agathon machines. That means our application technicians get the most out of your workpieces. We have over 50 different grinding layers and a large number of clamping and dressing tools, so you can always be sure of a good selection. The duration of the grinding trial depends on the complexity of the geometry and/or materials of the workpiece. TestCare covers a maximum work period of five days.

How you benefit
  • Process developments and optimization.

  • Knowing how to grind a new workpiece.

  • New customers, as you will be able to offer new workpieces.

  • Quicker industrialization of new products in your production.

You receive
  • a cycle time study.

  • process development for the work piece.

  • a test of the process with inspection pieces.

  • a report on the tools used.

  • a written, tested program.

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Customised solutions at an hourly rate

Would you like fresh input for more efficient grinding? Are you looking for a more stable grinding process or faster cycle times? Would you like optimised processes and support for your operators, at your plant, so you can optimise your set-up and production times? Or do you need support in programming new pieces? IndividualCare is based explicitly on the questions that matter to you and is billed by the hour (min. four hours). We would be happy to prepare a quote for you. 

Benefits to you
  • You receive solutions tailored to your requirements.

  • Greater knowledge for operators.

  • You reduce your costs and increase profitability.

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Contact us!