ProCare for your manufacturing floor

• As part of regularly scheduled maintenance inspection an Agathon Service Engineer performs the following
• The condition of the machine is thoroughly inspected
• The individual machines undergo a functionality test
• Machine reference settings confirmed
• Grinding of anvil / pivot to determine the current geometry of the machine
• Alignment tools are provided free of charge as needed
• System back-up of the machine for system rebuild. This data is stored on the Agathon server

ProCare for the PowerGrind option

• Annual full comprehensive performance inspection
• A follow-up is provided approximately six months after
• The inspection is performed by an qualified Agathon service engineer
• The full inspection includes the replacement of worn parts as specified in the maintenance kit. A-C2341600 or A-C2341700
• The follow-up inspection included the replacement of worn parts specified in the maintenance kit. A-C2473900

ProCare is available packaged with ExtendCare.

• Complimentary spare parts in the event of malfunction. The defective part must have been installed by an Agathon Service Engineer
• DAP delivery of spare parts according to Incoterms 2010
• Available in cost-effective annual subscriptions

ExtendCare is available packaged with ProCare.

• For orders that arrive by 3:30 pm – Central European time – on weekdays spare parts ship the same day. This service is included for machines within the warranty period (including those covered by extended warranty)

Return service

• You can return unused spare/wear parts in like-new condition and in original packaging with three months of delivery
• Credit will be issued for 90% of the purchase price
• Refurbished parts will be also be available for a reduced price

• The diagnostic technicians are available during the usual opening hours from Monday to Friday from 08h00 to 16h30 (CET)
• With remote maintenance, we directly access the machine on request in case of malfunctions and determine its condition and functionality
• The initial analysis is performed by an Agathon technician who helps to maintain production and takes further steps towards complete problem solving

• Extended availability of the diagnostic service Monday to Friday from 06h00 to 20h00 (CET)
• Reliable support in the usual quality at extended working hours
• Remote maintenance and support available for two shifts

• The ReviseCare Package I includes the full overhaul of your Agathon machine at the manufacturer’s factory
• The expansion bellows are replaced, a new cable chain is installed. The last version of MMC and CNC computer, as well as a new UPS is installed
• The machine axes B, X, Y, S1 as well as U and A, when available, are overhauled
• The cooling device is renewed, the newest version of the separating door is installed and if necessary the hydraulic device is replaced

• The ReviseCare Package II includes a basic overhaul of your machine on site
• The basic revision is performed by trained Agathon technicians
• The cable chain in the grinding area and the expansion bellows are renewed
• The UPSs (uninterruptible power supplies) are replaced
• Latest version of MMC and CNC PCs are installed
• Working time, travel time, travel expenses and food for the Agathon technician are included