Care360 – our
services for your success

Are you aiming for high productivity? Would you like reliable production with predictable maintenance expenses? Then switch to ProCare. We will inspect your Agathon machine for a fixed price at yearly maintenance intervals. Our service technicians carry out the inspection and machine maintenance. The working hours, accommodation and expenses are included in the fixed price, as are wear materials. 

Rapid diagnosis and problem solving with remote maintenance. This service is aimed at users of machine generations in the 400 series and AGC+5. In the event of a fault an Agathon technician will access the machine remotely and determine its condition and operability. In the best case, technical problems are resolved immediately. Otherwise, we will help you resume production and initiate further steps for complete resolution of the problem. Depending on the complexity of the problem and the level of training among your employees, we offer installation of replacement parts with remote guidance. If you still need an Agathon specialist on site, we will schedule this as a priority. 

A machine overhaul makes sense, and not just from an economic point of view. You get your familiar machine back and continue working where you left off before the overhaul – but the machine feels like new. You can also retain validated processes without having to re-check them. In the Agathon workshop, our specialists dismantle the machine into its individual components and reassemble it with new mechanical components. This extends the lifespan of the machine by around five years. You determine the scope of the overhaul. Our ReviseCare packages are aimed at users of machine generations of the 400 series and ensuing generations.

After this course you will be able to carry out fault analysis and to recognise and rectify mechanical and electric faults. You will also be able to carry out service and maintenance work on your own. With a maximum group size of two, we can respond to your questions individually, and we would be happy to explain things in detail. You will be equipped with comprehensive training documents and get to work in the Agathon workshop on assemblies and machines. Lunch and transport to and from the hotel are included.

The quicker you can set up and convert, the quicker you can grind. But this comes with a downside. In this training module, you’ll learn how to operate the machine safely and find out all about the product. We will show you where faults can arise and how to fix them. Advanced machine operators will discover ways of optimising their processes and learn how to clamp and re-clamp in a number of different clamping techniques. Of course, we will also focus closely on your specific problems and requirements. 

We will show you the features you should be looking out for in your Agathon machine and how to operate programs. After this course you will understand the syntax and be able to write your own programs. Following training you will be able, depending on previous knowledge, to independently program all the geometries you require for your production. Even users with plenty of experience benefit from tips and tricks. The training can be conducted at your plant or in our workshop. However, to get the most out of the course, we recommend training at Agathon’s premises in Bellach. 

No matter what the issue is, we won’t let you down. Optimising grinding programs, specific application issues, absent programmers – our experienced application technicians can help with all your questions online, on the phone or by email.

TestCare is the solution for grinding trials and the optimisation of your processes. Our grinding lab includes all AGC+5 Agathon machines. That means our application technicians get the most out of your workpieces. We have over 50 different grinding layers and a large number of clamping and dressing tools, so you can always be sure of a good selection. The duration of the grinding trial depends on the complexity of the geometry and/or materials of the workpiece. TestCare covers a maximum work period of five days.

Would you like fresh input for more efficient grinding? Are you looking for a more stable grinding process or faster cycle times? Would you like optimised processes and support for your operators, at your plant, so you can optimise your set-up and production times? Or do you need support in programming new pieces? IndividualCare is based explicitly on the questions that matter to you and is billed by the hour (min. four hours). We would be happy to prepare a quote for you.